Privacy Policy

1. Who We Are

Seats4Shows ("we", "us", "our") operates the ticketing platform at seats4shows.co.uk. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data-related queries, please contact us at customerservices@ingresso.co.uk.

2. Data We Collect

We collect the following categories of personal data when you use our platform:

• Identity data: name, email address
• Contact data: email address, phone number (if provided)
• Transaction data: booking references, tickets purchased, amounts paid
• Technical data: IP address, browser type, pages visited, session data
• Marketing preferences: your opt-in or opt-out choices for promotional communications

We do not collect or store payment card details. All payments are handled securely by Stripe.

3. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your ticket orders
• Sending booking confirmations and event updates
• Managing your account and preferences
• Improving our website and services through analytics
• Sending marketing communications (only with your consent)
• Complying with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: processing necessary to fulfil your booking
• Legal obligation: compliance with applicable laws
• Legitimate interests: fraud prevention, improving our services
• Consent: marketing emails and optional communications

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Stripe: secure payment processing
• Event venues and promoters: to fulfil your booking
• Email service providers: to deliver booking confirmations
• Analytics providers: to help us understand site usage

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. These include essential cookies required for the site to function, and optional analytics cookies. You can control cookie preferences through your browser settings. Continuing to use our website without changing your settings implies consent to our use of cookies.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order and transaction records are typically retained for 7 years in line with HMRC guidelines. You may request deletion of your account and associated data at any time, subject to any legal retention obligations.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: request deletion of your data ("right to be forgotten")
• Restriction: ask us to limit how we process your data
• Portability: receive your data in a portable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: at any time for consent-based processing

To exercise any of these rights, please email customerservices@ingresso.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.